Privacy policy
Sunshine Agencies Limited, a company incorporated and registered in England and Wales with company number 7633710 whose registered office is at 304 High Street, Orpington, Kent, BR6 0NF ("We") take the privacy of your information very seriously. For the purpose of the Data Protection Act 1998 (the “Act”), and the General Data Protection Regulation (GDPR), we are the data controller in respect of information collected on our site www.electricgemz.co.uk (“our site”) and we are registered with the Information Commissioner.
This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this policy carefully. By using our site and any services we offer via the site, you are agreeing to be bound by this policy in respect of the information collected about you via our site.
1. Contact
If you have any questions, comments and requests about this policy, please get in touch with us by sending us an email or writing to us and we’ll do our best to answer your questions. Our contact details are:
ElectricGemZ
PO Box 216
Wisbech
Cambridgeshire
PE14 4EB
Telephone: 0330 133 5251
Email: service@electricgemz.co.uk
2. Information we may collect from you
We may collect and process the following data about you:
2.1 Information that you provide by filling in forms on our site. This includes information provided at the time of registering to use our site, placing orders via our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us, and when you report a problem with our site.
2.2. If you contact us, we may keep a record of that correspondence.
2.3. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
2.4. Details of transactions you carry out through our site and of the fulfilment of your orders.
2.5.Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
3. IP addresses and cookies
3.1. We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
3.2. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. They help us to improve our site and to deliver a better and more personalised service. We may use both “session” cookies and “persistent” cookies on our website. They enable us:
3.2.1. To estimate our audience size and usage pattern.
3.2.2. To store information about your preferences, and so allow us to customise our site according to your individual interests.
3.2.3. To speed up your searches.
3.2.4. To recognise you when you return to our site.
3.3. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
3.4. We use Google Analytics to analyse the use of our website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of our website. Google will store this information.
3.5. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
3.6. Please note that our advertisers may also use cookies, over which we have no control.
4. Transferring your information outside Europe
4.1. As part of the services offered to you through the Site, the information you provide to us may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). By way of example, this may happen if any of our servers are located in a country outside of the EEA or one of our service providers, licensees and/or franchisees is located in a country outside of the EEA. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We also share information between our group companies, which are located in countries worldwide. These countries may not have similar data protection laws to the UK. By submitting your personal data, you agree to this transfer, storing or processing. If we transfer your information outside of the EEA in this way, we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
4.2. If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
5. Security
5.1. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. For security reasons we do not store any of your credit card details on our servers.
5.2. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access, and should we become aware of a security breach, we will inform you within 72 hours.
6. Uses made of the information
6.1. We use information held about you in the following ways:
6.1.1. To ensure that content from our site is presented in the most effective manner for you and for your computer.
6.1.2. To provide you with information, products or services that you request from us or which we feel may interest you, where you have actively consented to be contacted for such purposes.
6.1.3. To carry out our obligations arising from any contracts entered into between you and us.
6.1.4. To allow you to participate in interactive features of our service, when you choose to do so.
6.1.5. To notify you about changes to our service.
6.2. We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone where you have expressly provided this permission.
6.3. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
6.4. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.
6.5. If we wish to use your data in this way or to pass your details on to third parties for marketing purposes we will give you the opportunity to object to or consent to (as appropriate) such uses of your data on the forms on which we collect your data.
6.6. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
7. Disclosure of your information
7.1. We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
7.2. We may disclose your personal information to third parties:
7.2.1. In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
7.2.2. If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
7.2.3. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or and other agreements; or to protect our rights, property, or safety, our customers, or others. This includes exchanging information with our licensees and franchisees and exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
8. Changes to your details
8.1. We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, you may do so at any time by contacting us as set out above.
9. Use of forums or chat rooms
The Site may from time to time include chat rooms, forums, message boards, and/or news groups on which you can post information. Any information that you post in these areas becomes public information and you should always be careful when deciding to disclose your personal details as part of that information.
10. Linking to third-party websites
10.1. Our site may, from time to time, contain links to and from the websites of our franchisees, partner networks, advertisers and affiliates.
10.2. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our Site and recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.
10.3. In addition, if you linked to this Site from a third-party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third-party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.
11. Your rights
11.1. You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us. Our contact details can be found in paragraph 1 of this privacy policy.
12. Access to information
You have the right to:
- Request a copy of the information held on you
- Correct the information we hold on you
- Have the information we hold on you deleted
In order to act upon one of your above rights, or if you just have a question, please write to
Customer Services Manager - GDPR
ElectricGemZ
PO Box 216
Wisbech
Cambridgeshire
PE14 4EB
or email service@electricgemz.co.uk
13. Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.